Our privacy policy was updated on October 26, 2021. We have revised our privacy policy. Starting from that date, this privacy policy can provide privacy details about how we manage the personal information that you disclose when you use Cool Relax products (hereinafter referred to as "products") and services. Please take some time to familiarize yourself with our privacy practices, and if you have any questions, please let us know.
This privacy policy stipulates how Foshan GreenYellow Electric Technology Co.,Ltd. and its affiliates (hereinafter referred to as "GreenYellow" or "we") collect, use, disclose, process and protect what you provide when using our products and services Information given to us; if we ask you to provide certain information in order to verify your identity when using GreenYellow products and services, we will only use this information in strict compliance with this privacy policy and/or our user terms and conditions .
This privacy policy was formulated with full consideration of your needs; it is very important that you fully understand our personal information collection and use practices and are confident that you can ultimately control the personal information provided to GreenYellow.
In this privacy policy, "personal information" refers to the information itself or the data that can identify a specific individual after being contacted with other information of individuals that GreenYellow can access.
By using GreenYellow products and services, it means that you have read, approved and accepted all the terms in this privacy policy, including any changes we may make at any time. We are committed to complying with applicable laws (including the data protection laws of your location) to protect the privacy, confidentiality and security of your personal information. At the same time, we promise all our employees and agents to fulfill these obligations.
Finally, what we want is to bring the best experience to our users. If you have any questions about the data processing practices outlined in this privacy policy, please contact our data protection officer at tanhua.zhou@greenyellow.cn so that we can deal with your special needs. We are happy to deal with your problem directly.
In order to provide you with our services, we will ask you to provide the personal information necessary to provide you with products or services. If you do not provide personal information, we may not be able to provide you with our products or services.
We collect the following types of information (whether it is personal information or not):
Account information:We may collect information related to your account, including account number, ID, and account information used for device sharing.
Network information: Information related to your device, including the device's IP address, MAC address, and the Wi-Fi SSID and password you actively provided to us; for such information, we will encrypt it and store it on a secure server.
Equipment usage information: We will collect information related to the functions of your equipment, including product power on/off status, mode selection habit, hot compress temperature range, frequency selection habit, timing shutdown setting information, etc.
Device information:We may collect and use your device information, such as device installation location (such as bedroom, etc.), user device name, manufacturer, device model, product Model information, product serial number, IP address, MAC address, firmware version , Device time zone, software system version.
Feedback information: When you use the user feedback function, we may collect problem logs, contact information that you actively provide, and feedback content.
Smart scene information: When you select the smart scene function, we may collect information related to your smart scene settings, including the smart scene name, smart scene execution log, condition and operation list, effective time period setting, execution result notification setting, enable or disable the setting of smart scenes.
The purpose of collecting personal information is to provide you with products and/or services and to ensure that we comply with applicable laws. You hereby agree that we process personal information for the purposes specified in this privacy policy and disclose personal information to our affiliates (which involve communications, social media, technology and cloud business), and third-party service providers (defined below).
We may use your personal information for the following purposes:
Regarding how we use your information (which may contain personal information), more detailed information is provided below:
1. Provide you with basic equipment functions. We may use equipment-related information to provide you with suggestions for selection of functions such as mode,Shake head, and count down position.
2. Provide timing function. The scheduled shutdown information of your device will be used to configure the scheduled shutdown of the device for you.
3. Collect user feedback. The feedback you choose to provide is extremely valuable to help improve our service. In order to track the feedback you choose to provide, GreenYellow may use the personal information you provide to contact you and keep records.
We may use your account to provide you with promotional materials related to the products and services of GreenYellow and its partners.
We strictly abide by the data protection laws of your location and require independent and explicit permission, so we will only use your personal information when we have your consent or when you express no objection.
You have the right to terminate our use of personal data planned for direct marketing. If you no longer wish to receive certain types of emails, you can contact us via email tanhua.zhou@greenyellow.cn to unsubscribe.
We will not transfer your personal information to our business partners for direct marketing purposes.
What information is collected and how is it used? GreenYellow and third-party service providers use technologies such as cookies, tags, and scripts. These technologies are used to analyze trends, manage websites, track users' website activity, and collect demographic information about the entire user base. We will receive individual and aggregate reports from these companies based on the use of the aforementioned technologies.
Log files: Like most websites, we collect specific information and save it in log files. Such information may include Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We will not link the automatically collected data to other information we collect about you.
Advertising: We cooperate with third-party service providers to display advertisements on our website or manage our advertisements on other websites. Our third-party service providers may use technologies such as cookies to collect information about your activities on their website or other websites in order to provide you with advertisements based on your browsing activities and interests. If you do not want this information to be used for advertising based on your interests, you can send an email to tanhua.zhou@greenyellow.cn
Mobile analysis: In some mobile applications, we use mobile analysis software to better understand the functions of our mobile software in your phone. This software may record the following information, such as how often you use the application, events that occur within the application, cumulative usage, performance data, and the location where the application crashes. We will not link the information stored in the analysis software to any personal information you submit in the mobile application.
Local Storage-HTML5/Flash: We use Local Storage Objects (LSO), such as HTML5 or Flash to store content and preferences. According to your web browsing behavior, third parties that cooperate with us to provide certain functions or place advertisements on the website will also collect and store relevant information through HTML5 or Flash cookies. Various browsers provide their own management tools to delete HTML5 local storage objects.
We will not sell any personal information to third parties.
We may sometimes disclose your personal information to third parties (see below for definitions) in order to provide the products or services you request.
We may disclose to the third-party service providers and affiliates listed below in this section. In the various situations described in this section, you can rest assured that GreenYellow will only share your personal information based on your authorization. You should understand that in any of the situations described below, when GreenYellow shares your personal information with a third-party service provider, GreenYellow will stipulate the practices and obligations of the third party through the contract and comply with applicable local data protection laws. GreenYellow will bind third-party service providers through contracts to comply with the privacy standards applicable to them in your jurisdiction.
In order to successfully engage in business operations to provide you with all the functions of products and services, we may from time to time provide other affiliates or our third-party service providers (our mailing shops, delivery service providers, telecommunications companies, data Centers, data storage facilities, customer service providers, advertising and promotion service providers, agents representing GreenYellow) (collectively referred to as "service providers") disclose your personal information. Such third-party service providers may process your personal information on behalf of GreenYellow or for one or more of the above items. If you no longer wish to allow us to share this information, please send an email to tanhua.zhou@greenyellow.cn to contact us.
When required by applicable laws, GreenYellow may disclose your personal information without further consent.
In order to ensure the stable operation of our equipment or realize relevant functions, we may access the software development kit (SDK) provided by a third party to achieve the above purpose. We will do our duty of prudence to strictly monitor the security of the software tool development kit (SDK) for partners to obtain information, so as to protect data security.
The third-party SDK we access mainly serves the needs of you and other users. Therefore, when meeting new service requirements and business function changes, we may adjust the third-party SDK we access. We will promptly disclose the latest situation of accessing the third-party SDK to you in this description. At present, the third-party SDK accessed by our equipment is listed as follows:
Huawei equipment management service SDK
Purpose of collecting personal information: complete the end cloud authorization verification with Huawei cloud to ensure that your products always meet the requirements of HarmonyOS Connect certification
Type of personal data collected: device hardware identifier, device hardware parameters and system version information related to the device
Third party SDK privacy statement:Statement on Huawei equipment management service and privacy
We will only share necessary personal information and are bound by the purpose stated in this privacy policy. If the affiliated company wants to change the purpose of processing personal information, it will again seek your authorization and consent.
1. Share your personal information with our subsidiary Dezhou Aerospace & GreenYellow Graphene Technology Co., Ltd. We will only share necessary personal information and are bound by the purpose stated in this privacy policy.
2. We may share anonymous information with third parties (such as advertisers on our website) in an aggregated form for commercial purposes; we may share general usage trends of our services with them, such as purchasing certain products or engaging in certain The number of customers in a specific group of transactions.
3. For the avoidance of doubt, GreenYellow may collect, use or disclose your personal information without your consent within the circumstances and scope expressly permitted by the local data protection law (for example, in order to comply with subpoenas), and when we may In good faith, we believe that when disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to government requests, disclose your information without your consent.
We are committed to ensuring the security of your personal information. In order to prevent unauthorized access, disclosure or other similar risks, we have implemented reasonable physical, electronic and management measures and procedures to protect the information we collect from your products and GreenYellow website. We will take all reasonable measures to protect your personal information.
All your personal information is stored on secure servers and protected in controlled facilities. We classify your data based on importance and sensitivity, and ensure that your personal information has the highest level of security. We guarantee that employees and third-party service providers who access this information to help provide you with products and services have strict contractual confidentiality obligations. If they fail to fulfill these obligations, they will be disciplined or terminated.
In summary, we regularly review information collection, storage and processing practices, including physical security measures, to prevent any unauthorized access and use.
If it is necessary to achieve the purpose of collecting information, or to comply with applicable legal requirements or permits, we will always retain personal information. As long as it can be reasonably inferred that the purpose of collecting personal information cannot be achieved by retaining personal information, and we no longer need to retain information for legal, dispute resolution, enforcement of our agreements, or other business purposes, we will no longer retain personal information or eliminate A way to associate personal information with specific individuals.
Our app may access certain functions on your device, such as Wi-Fi network status, and other functions. This information is used to allow these applications to run on your device and allow you to interact with them. At any time, you can revoke the permission by closing the application at the device level or contacting us at tanhua.zhou@greenyellow.cn.
GreenYellow admits that everyone has different concerns about privacy. Therefore, we have provided some examples to illustrate the various methods provided by GreenYellow for you to choose to restrict the collection, use, disclosure or processing of your personal information, and to control your privacy settings:
If you have previously agreed to our use of your personal information for the above-mentioned purposes, you can change your decision by contacting us in writing or by sending an email to tanhua.zhou@greenyellow.cn at any time.
You have the right to request access to and/or correction of any personal information we hold about you. When you update your personal information, we will ask to verify your identity before we process your request. Once we have obtained sufficient information to process your request to access or correct your personal information, we will respond to your request within the time specified by the applicable data protection law.
We usually provide these services for free, but reserve the right to charge a reasonable fee for your data access request.
If you wish to request access to the personal data we hold or if you believe that any information we hold about you is incorrect or incomplete, please contact us as soon as possible or send an email to as bellows: tanhua.zhou@greenyellow.cn.
For more detailed information related to the personal information in your account, you can access and change it through tanhua.zhou@greenyellow.cn or log in to your account through your device.
You can revoke your consent to the collection, use and/or disclosure of your personal information that we hold or control by submitting a request. This can be done by clicking More Settings-Legal Information-Revocation of Authorization through the APP plug-in. We will process your request within a reasonable time after you make the request, and will no longer collect, use and/or disclose your personal information in accordance with your request.
Please note that withdrawing your consent will result in certain legal consequences. According to the scope of your withdrawal of consent to allow us to process your personal information, this may mean that you cannot enjoy GreenYellow's products and services.
If we need to transfer personal information outside of your jurisdiction, whether it is to our affiliates or third-party service providers, we will fully inform you in accordance with applicable laws and obtain your authorization afterwards. By implementing appropriate security measures, we ensure that all such transfers meet the requirements of applicable local data protection laws and will not change all our commitments to comply with this privacy policy to protect your personal information.
We believe that it is the responsibility of parents to supervise children's use of our products and services. However, our policy does not require obtaining personal information of minors or sending any promotional materials to such groups of people.
GreenYellow will not seek or attempt to seek to receive any personal information from minors. If a parent or guardian has reason to believe that a minor has submitted personal information to GreenYellow without their prior consent, please contact us to ensure that such personal information is deleted, and to ensure that the minor unsubscribes from any applicable GreenYellow service.
If you agree to the applicable user agreement, and there is an inconsistency between such user agreement and this privacy policy, such user agreement shall prevail.
We will review the privacy policy on a regular basis. In order to reflect changes in our information practices, we may update this privacy policy. If we make a major change to this privacy policy, we will notify you via email (sent to the email address specified in your account) or on all GreenYellow websites or via mobile devices, so that you can understand the information we collect and how we use this information. Such privacy policy changes will be applicable from the effective date specified in the notice or website. We recommend that you check this webpage regularly for the latest information on our privacy practices. Your continued use of the products and services on the website, mobile phone and/or any other device will be deemed to have accepted the updated privacy policy. When we collect more personal information from you or we hope to use or disclose your personal information for a new purpose, we will obtain your consent again.
Our privacy policy does not apply to products and services provided by third parties. GreenYellow products and services may include third-party products and services, as well as links to third-party websites. The information may be collected as you use these products or services. Therefore, we strongly recommend that you take the time to read the privacy policy of the third party, just like reading our policy. We are not responsible for how third parties use the personal information they collect from you, nor can we control their use. Our privacy policy does not apply to other websites linked through our service.
Foshan GreenYellow Electric Technology Co.,Ltd
Address: 2F,3F,4F, Building#02, No.2 Shunhe South Road, Wusha, Daliang,
Shunde District, Foshan, Guangdong 528300, China
email：tanhua.zhou@greenyellow.cn
Thank you for taking the time to understand our privacy policy!